Privacy Policy

1. Introduction

This Privacy Policy describes how at866 ("we," "us," or "our") collects, uses, discloses, and protects personal information obtained from users ("you" or "your") of our online betting platform accessible at https://at866.cam. By registering an account and using at866 services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

at866 respects your privacy rights and is committed to transparency regarding our data practices. We comply with international data protection standards and implement appropriate technical and organizational measures to ensure the security of your personal information. If you have questions about this Privacy Policy or our privacy practices, please contact us using the information provided at the end of this document.

2. Information We Collect

2.1 Personal Information You Provide

When you register an account with at866, we collect the following personal information directly from you:

• Account Registration Data: Full name, date of birth, email address, phone number, residential address, and username.
• Identity Verification Documents: Indonesian national identity card (KTP) number, scanned copies of identification documents, proof of address, and selfie photographs as required for KYC (Know Your Customer) compliance.
• Payment Information: Bank account numbers, e-wallet account details (OVO, DANA, GoPay), and transaction history for deposits and withdrawals via BCA, BRI, BNI, Mandiri, and other supported payment methods.
• Communication Data: Messages, emails, and chat transcripts exchanged with our customer support team.
• Marketing Preferences: Your consent or objection to receiving promotional communications.

2.2 Information Collected Automatically

When you access and use the at866 platform, we automatically collect certain technical and usage information:

• Device Information: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, time spent on each page, clickstream data, referring URLs, games played, bets placed, and interaction patterns with platform features.
• Location Data: Approximate geographic location derived from your IP address to ensure compliance with regional restrictions.
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies to enhance user experience and platform functionality.

2.3 Information from Third Parties

We may receive information about you from third-party sources including:

• Payment Processors: Transaction verification data from banks and e-wallet providers.
• Identity Verification Services: Confirmation of identity document authenticity and fraud prevention checks.
• Marketing Partners: Information about how you found at866 if you clicked on an affiliate link or advertisement.

3. How We Use Your Information

at866 uses your personal information for the following purposes:

3.1 Service Provision and Account Management

• Creating and maintaining your user account.
• Processing deposits, withdrawals, and other financial transactions.
• Enabling you to place bets on sports events including BRI Liga 1, EPL, La Liga, and other competitions, as well as play casino games and slots.
• Providing customer support and responding to your inquiries.
• Administering bonuses, promotions, and loyalty program rewards.

3.2 Security and Fraud Prevention

• Verifying your identity and age to ensure compliance with legal age restrictions (21+ only).
• Detecting and preventing fraud, money laundering, collusion, and other prohibited activities.
• Monitoring account activity for suspicious patterns and unauthorized access.
• Enforcing our Terms & Conditions and protecting the rights and safety of at866 and other users.

3.3 Legal and Regulatory Compliance

• Complying with know-your-customer (KYC) and anti-money laundering (AML) regulations.
• Responding to legal requests, court orders, and regulatory inquiries.
• Maintaining records as required by applicable laws and regulations.
• Reporting suspicious transactions to relevant authorities when legally required.

3.4 Platform Improvement and Analytics

• Analyzing user behavior and preferences to improve platform functionality and user experience.
• Testing new features and optimizing existing services.
• Conducting research and analytics to understand market trends in the Indonesian online betting industry.
• Personalizing content and recommendations based on your gaming preferences.

3.5 Marketing and Communications

• Sending promotional offers, newsletters, and updates about new games and features (only with your consent).
• Notifying you about changes to our Terms & Conditions, Privacy Policy, or other important platform updates.
• Conducting customer satisfaction surveys and gathering feedback.

4. Data Sharing and Disclosure

at866 does not sell your personal information to third parties. However, we may share your information in the following limited circumstances:

4.1 Service Providers

We share personal information with trusted third-party service providers who assist us in operating the at866 platform, including:

• Payment Processors: Banks, e-wallet providers, and payment gateways that process deposits and withdrawals.
• Game Providers: Companies such as Pragmatic Play, Evolution Gaming, Microgaming, and NetEnt that supply games and betting platforms.
• Identity Verification Services: Third-party providers that verify the authenticity of identity documents.
• Customer Support Tools: Live chat and helpdesk software providers.
• Analytics Providers: Services that help us understand platform usage patterns.

All service providers are contractually obligated to protect your data and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your personal information if required to do so by law or in response to:

• Valid legal processes such as court orders, subpoenas, or government requests.
• Regulatory inquiries from gaming authorities or financial regulators.
• Law enforcement requests in connection with investigations of fraud, money laundering, or other illegal activities.
• Situations where disclosure is necessary to protect the rights, property, or safety of at866, our users, or the public.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. You will be notified of any such change in ownership or control of your personal information.

5. Data Security Measures

at866 implements comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

5.1 Technical Safeguards

• SSL Encryption: All data transmitted between your device and our servers is protected by 256-bit SSL encryption.
• Secure Data Storage: Personal information is stored on secure servers with restricted access controls.
• Firewall Protection: Our systems are protected by advanced firewall technology to prevent unauthorized network access.
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing.

5.2 Organizational Safeguards

• Access Controls: Personal information is accessible only to authorized personnel who require it to perform their job functions.
• Employee Training: Staff members receive regular training on data protection and privacy best practices.
• Confidentiality Agreements: All employees and contractors sign confidentiality agreements.
• Incident Response: We maintain procedures to detect, investigate, and respond to data security incidents.

5.3 Your Responsibilities

While we take extensive measures to protect your data, you also have responsibilities:

• Keep your account password confidential and do not share it with anyone.
• Use a strong, unique password for your at866 account.
• Log out of your account after each session, especially on shared devices.
• Notify us immediately if you suspect unauthorized access to your account.

6. Data Retention

at866 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention practices include:

6.1 Active Accounts

Personal information associated with active accounts is retained for the duration of your relationship with at866 and for a reasonable period thereafter to comply with legal obligations and resolve disputes.

6.2 Closed Accounts

After you close your account, we retain certain information for the following purposes:

• Legal Compliance: Transaction records are retained for at least 5 years to comply with anti-money laundering regulations.
• Dispute Resolution: Account and transaction data may be retained to address potential disputes or claims.
• Fraud Prevention: Information about banned or suspended accounts is retained to prevent re-registration.

6.3 Marketing Data

If you have consented to receive marketing communications, we retain your contact preferences until you withdraw consent or your account is closed. You can unsubscribe from marketing emails at any time using the unsubscribe link in each message.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Correction

You have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete. You can update most account information directly through your account settings.

7.2 Data Portability

You may request a copy of your personal information in a structured, commonly used, and machine-readable format.

7.3 Deletion

You may request deletion of your personal information, subject to certain exceptions. We may retain information necessary for legal compliance, fraud prevention, or to resolve disputes even after a deletion request.

7.4 Objection and Restriction

You have the right to object to certain processing of your personal information or request that we restrict processing in specific circumstances.

7.5 Withdrawal of Consent

Where we process your information based on consent, you may withdraw that consent at any time. This includes the right to opt out of marketing communications.

7.6 How to Exercise Your Rights

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days. Please note that we may require verification of your identity before processing certain requests.

8. Cookies and Tracking Technologies

at866 uses cookies and similar tracking technologies to enhance your experience on our platform. A cookie is a small text file stored on your device that helps us recognize you and remember your preferences.

8.1 Types of Cookies We Use

8.2 Managing Cookies

You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling essential cookies may affect your ability to use certain features of the at866 platform.

9. Third-Party Links and Services

The at866 platform may contain links to third-party websites or integrate third-party services such as game providers. This Privacy Policy applies only to information collected by at866. We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party websites or services you access through our platform.

10. International Data Transfers

at866 serves players located in Indonesia. However, some of our service providers and data storage facilities may be located outside Indonesia. When we transfer personal information internationally, we ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

11. Children's Privacy

at866 services are intended exclusively for individuals 21 years of age and older. We do not knowingly collect personal information from individuals under 21. If we become aware that we have inadvertently collected information from a person under 21, we will delete that information immediately. Parents or guardians who believe their child has provided personal information to at866 should contact us immediately.

12. Changes to This Privacy Policy

at866 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this policy.
• Notify you via email or platform notification if the changes materially affect your rights.
• Provide a reasonable period for you to review the updated policy before it takes effect.

Your continued use of at866 after the updated Privacy Policy becomes effective constitutes acceptance of the revised terms. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, or if you wish to exercise your privacy rights, please contact us:

We are committed to resolving privacy concerns promptly and transparently. We will investigate all complaints and respond within 30 days of receipt.