Our Commitment to Player Safety
at866 believes that online betting should be a form of entertainment, not a source of financial stress or personal problems. While the majority of our players enjoy betting responsibly, we recognize that for some individuals, gambling can become problematic. That is why we have implemented comprehensive responsible gaming measures designed to help you stay in control.
Our responsible gaming program includes deposit limits, session time limits, reality checks, self-exclusion options, and access to support resources. These tools empower you to set boundaries, monitor your activity, and take breaks when needed. We also train our customer support team to recognize signs of problem gambling and provide appropriate assistance to players who may need help.
Responsible gaming is a shared responsibility. We provide the tools and resources, but you must take an active role in monitoring your gambling behavior and using these features to maintain healthy gaming habits. If you ever feel that gambling is negatively affecting your life, relationships, work, or financial stability, we encourage you to seek help immediately. Remember: gambling should be fun, not a way to solve financial problems or escape from stress.
Warning Signs of Problem Gambling
Problem gambling can affect anyone. If you recognize any of the following signs in yourself or someone you know, it may be time to seek help:
- Spending more money or time gambling than you can afford or intended.
- Chasing losses by continuing to gamble in an attempt to win back money you have lost.
- Borrowing money, selling possessions, or neglecting bills to fund gambling activity.
- Lying to family, friends, or colleagues about the extent of your gambling.
- Feeling guilty, anxious, or depressed about gambling but being unable to stop.
- Neglecting work, school, family responsibilities, or social activities because of gambling.
- Using gambling as a way to escape problems or relieve negative emotions like stress, anxiety, or loneliness.
- Thinking about gambling constantly and feeling restless or irritable when not gambling.
- Needing to gamble with increasing amounts of money to achieve the same level of excitement.
- Repeatedly trying to cut back or stop gambling but being unsuccessful.
If multiple signs apply to you, please consider using our self-exclusion tools or contacting professional support services.
Player Protection Tools at at866
at866 offers a comprehensive suite of responsible gaming tools to help you manage your gambling activity. All tools can be activated through your account settings or by contacting our customer support team at any time.
Deposit Limits
Set daily, weekly, or monthly limits on the amount of money you can deposit into your at866 account. Once a limit is reached, you will not be able to make further deposits until the time period resets. Deposit limits can be lowered immediately but increases take 24 hours to take effect, giving you a cooling-off period to reconsider.
How to use: Go to Account Settings > Responsible Gaming > Deposit Limits, select your preferred time period, and enter the maximum amount.
Session Time Limits
Control how long you spend on the at866 platform by setting session time limits. You can configure alerts that notify you after a specified duration of continuous play, helping you maintain awareness of how much time you are spending gambling. This feature is especially useful for preventing extended, unplanned gaming sessions.
How to use: Go to Account Settings > Responsible Gaming > Session Time Limits and choose your preferred notification intervals (e.g., every 30 minutes, 1 hour, 2 hours).
Reality Checks
Reality checks are pop-up reminders that display how long you have been playing and how much you have won or lost during your current session. These reminders help you maintain perspective and make informed decisions about whether to continue playing or take a break. Reality checks can be configured at intervals that suit your preferences.
How to use: Go to Account Settings > Responsible Gaming > Reality Checks and set your preferred reminder frequency.
Time-Out (Cool-Off Period)
If you need a short break from gambling, you can activate a time-out period ranging from 24 hours to 6 months. During a time-out, your account will be temporarily suspended—you will not be able to log in, deposit funds, or place bets. Time-outs are useful if you feel your gambling is getting out of control and you need time to reassess your habits without the temptation to play.
How to use: Contact our 24/7 customer support team via live chat or email and request a time-out. Specify the duration (24 hours, 7 days, 1 month, 3 months, or 6 months). The time-out will be activated immediately.
Self-Exclusion
Self-exclusion is a more serious measure for players who recognize they have a gambling problem and need to stop completely. When you self-exclude, your at866 account will be closed for a minimum period of 6 months, and you will not be permitted to create a new account during that time. Self-exclusion is permanent for the duration you select and cannot be reversed until the exclusion period expires.
How to use: Contact our customer support team via live chat or email and request self-exclusion. You will need to confirm your decision in writing. Choose a self-exclusion period of 6 months, 1 year, 3 years, 5 years, or permanent. Once confirmed, your account will be closed within 24 hours and any remaining balance (minus outstanding obligations) will be returned to you.
Account Closure
If you wish to permanently close your at866 account for reasons other than problem gambling, you can request account closure at any time. Account closure is voluntary and can be initiated through customer support. Unlike self-exclusion, account closure does not prevent you from creating a new account in the future if you change your mind.
How to use: Contact customer support and request permanent account closure. Your account will be closed within 48 hours after pending bets are settled.
Getting Help and Support
If you or someone you know is struggling with problem gambling, help is available. at866 encourages players to seek professional support from organizations specializing in gambling addiction treatment and counseling. While we are not qualified to provide medical or psychological advice, we can direct you to resources and support services.
Indonesian Support Resources:
- National Mental Health Hotline (Sejiwa): Available for psychological support and crisis intervention. Trained counselors can provide guidance on gambling-related issues.
- Local Counseling Services: Many cities in Indonesia including Jakarta, Surabaya, Bandung, and Medan have private counseling centers and psychologists who specialize in addiction treatment.
- Online Support Communities: Anonymous support groups and forums where individuals share experiences and coping strategies.
International Support Organizations:
- GamCare: Provides free information, advice, and support for anyone affected by problem gambling. Website: www.gamcare.org.uk
- Gamblers Anonymous: A fellowship of men and women who share experiences and support each other in recovering from gambling addiction. Website: www.gamblersanonymous.org
- BeGambleAware: An independent charity offering support, advice, and free treatment for problem gamblers. Website: www.begambleaware.org
Remember: Seeking help is a sign of strength, not weakness. Professional support can make a significant difference in overcoming gambling problems.
Contact at866 Support for Assistance
Our customer support team is available 24/7 to assist with responsible gaming tools, answer questions, or provide information about support resources. We treat all inquiries with confidentiality and respect.
Email: [email protected]
Live Chat: Available on the at866 platform (bottom right corner)
When contacting us about responsible gaming concerns, you can speak openly. Our team is trained to help, not judge. We can immediately activate deposit limits, time-outs, or self-exclusion upon your request.
Tips for Responsible Gambling
Follow these practical guidelines to ensure that gambling remains an enjoyable and safe form of entertainment:
Set Limits Before You Play
Decide in advance how much money and time you can afford to spend on gambling. Set deposit limits through your account settings and stick to them. Never gamble with money intended for essential expenses like rent, bills, food, or loan payments. Treat your gambling budget as the cost of entertainment, similar to going to a movie or dining out—money you are willing to lose.
Never Chase Losses
One of the most dangerous gambling behaviors is trying to win back money you have lost by continuing to gamble. This almost always leads to even greater losses. Accept that losses are part of gambling, and when you hit your predetermined loss limit, stop playing. Walk away and come back another day when you have a fresh budget and mindset.
Take Regular Breaks
Gambling for extended periods without breaks can impair judgment and lead to impulsive decisions. Use session time limits and reality checks to remind yourself to take breaks. Step away from the screen, stretch, get some fresh air, or engage in another activity. Breaks help you maintain perspective and avoid getting caught up in the moment.
Do Not Gamble Under the Influence
Avoid gambling when you are under the influence of alcohol or drugs, as impaired judgment significantly increases the risk of making poor decisions and losing control. Similarly, avoid gambling when you are feeling stressed, anxious, depressed, or emotionally vulnerable. Gambling should never be used as a coping mechanism for negative emotions or life problems.
Keep Gambling in Balance
Maintain a healthy balance between gambling and other aspects of your life. Make sure you continue to spend time with family and friends, pursue hobbies and interests, fulfill work and school responsibilities, and engage in physical activity. If gambling starts to dominate your thoughts or take precedence over other important activities, it may be time to reassess your habits.
Understand the Odds
All casino games and betting markets are designed with a house edge, meaning the operator has a mathematical advantage over time. While you can win in the short term through luck, the house edge ensures that, statistically, players will lose money over the long term. Gambling should be viewed as entertainment with a cost, not a way to make money or solve financial problems.
Your Safety Tools at a Glance
Deposit Limits
Set daily, weekly, or monthly deposit limits to control spending. Increases take 24 hours to take effect to prevent impulsive decisions.
Session Time Limits
Configure alerts to notify you after specific durations of play, helping you stay aware of time spent gambling.
Reality Checks
Pop-up reminders display your session duration and win/loss totals to maintain perspective during play.
Time-Out Periods
Temporary account suspension from 24 hours to 6 months for players who need a break from gambling.
Self-Exclusion
Permanent account closure for a minimum of 6 months for players with gambling problems. Cannot be reversed during the exclusion period.
24/7 Support
Indonesian-speaking support team available round-the-clock to activate tools, answer questions, or provide resource referrals.
Need More Information?
If you have questions about responsible gaming tools, want to learn more about at866's player protection policies, or need assistance activating any features, our support team is here to help 24/7.